When you make an enquiry online, or subscribe to our promotional email and newsletters, you may choose to give us basic information about yourself. This is necessary for us to process your enquiry or request more efficiently and provide a higher level of customer service.

When you visit our website, we may collect more information including, your internet service provider’s address, the name of a web page directing you, your clicks and activity on our site. This information helps us understand how to make our website more user friendly.


Pacific Wide (NZ) Ltd / Besgrow takes all reasonable steps to ensure that all information held is accurate, up to date, complete, relevant, not misleading and is used only for the purposes stated. We will ensure that security safeguards protect any information and we will take all reasonable steps to ensure that all information will not be disclosed to any unauthorised person.

We will not disclose any personal information about you to other companies or individuals that are not entitled to obtain this information. We will not share your details with any other parties, with the exception of freight companies if a delivery is required and our web service providers. Such companies and individuals will have access to specific information required to make deliveries or carry out work, but will not use your details for any other purposes.


Pacific Wide (NZ) Ltd / Besgrow takes security seriously and have taken steps to ensure that your personal information is secure.  We use SSL technology, which encrypts your information whenever we are receiving, and uploading communication from our site.


You may at any time obtain confirmation from us to whether or not Pacific Wide (NZ) Ltd/ Besgrow holds any personal information about you. You may also request a copy of this information and have the right to update or cancel this information held by us. You can make changes to your personal information by either logging into the site, or by using the Contact Us page on our website.


It is necessary for you to register your details with us in order to use our services such as receiving promotional material. However, you have the right to choose not to receive promotional emails or material from us. When you register your email address with us we may give you the option of receiving email announcements about products, offers and promotions from Pacific Wide (NZ) Ltd / Besgrow. We only email you if you want us to. We do not send unsolicited emails and we do not disclose your email address to third parties.

Any promotional email message that we send includes an email address to which you can reply. If at any time you decide that you do not want to receive our emails, simply click the unsubscribe link at the bottom of the mailer or email. You can also let us know that you wish to be removed from our mailing list by using the Contact Us page on our website, or in writing to PO Box 4334, Christchurch 8140. This will remove your email address from our mailing list and if requested your personal information from our database. If you unsubscribe you will still receive emails from us specifically related to any online orders that you have placed or place in the future.


If we decide to change our privacy policy, we will inform you by posting this on our site. Once posted, the new policy will be effective immediately, replacing previous policy. We welcome your feedback to help us improve our policies and practice. Give us your feedback using the Contact Us page on our website or mail us at PO Box 4334, Christchurch 8140.